Frequently Asked Questions (FAQ)

SERVICES

How can I become a member?

You can become a free member by filling out the membership form in the "Register/Log In" section at the top right of our site and start shopping quickly and securely.

Can I shopping without singing up?

You can shop on Keikei - Yeni Sezon Elbiseler - Anasayfa without being a member. After adding the products you like to your cart, you can complete your shopping by adding your e-mail address in the "Continue without membership" field.

How can I update my membership information?

After logging in with your user name and password, you can update your membership information in the "My Account" section.

I forgot my password, what should I do?

When you forget your password, click on the "Forgot Password" link in the member login section. In the box on the page, write your e-mail address that you specified when registering. You can easily create a new password with the link sent to your e-mail address for password change.

SHOPPING - ORDER

Is it safe to pay on your website?

You can shop at Keikei.co with credit and debit cards. No one other than you can view or access your credit card number within SSL (Secure Socket Layer) security. As soon as you enter your credit card number, the information of your number is encrypted and sent to your bank. It is not possible for your information to be viewed or accessed by third parties, including our company. Your card information is only between you and your bank.

How can I pay?

You can pay for your orders by credit card and debit card.

Is there an option to pay at the door?

We do not have a payment option at the door.

With which credit cards can I shop in installments?

While shopping at Keikei.co, you can shop in installments with Garanti credit cards.

How can I know that my order has been confirmed?

When your order is confirmed, an information e-mail is sent to your e-mail account registered in the system. You can also follow the details of your order from the "My Account" section by logging in to Keikei.co

Can I make changes to my order?

You can change the color and size of the same model products within the order. You can contact our customer representative at 90 545 260 10 81 between 09.30-18.30 on weekdays for the exchange process, and you can inform us about the subject by e-mail to [email protected] If your order is not delivered to the cargo, it can be completely canceled. The products in the order delivered to the cargo can be returned to us.

How can I cancel my order?

If your order has not been shipped, you can easily create a cancellation request for your order by clicking the 'cancel order' button in the 'My Account/Orders' section. You can return your cargo orders after they reach you.

Is there a reservation period in the cart?

Because we think about both you and our other customers, the products selected and added to the cart on Keikei.co are not reserved. Your product/products for which the purchase phase is not completed can be purchased by a different member.

CARGO AND DELIVERY

Which shipping company do you work with?

The products you buy at Keikei.co are delivered to you by Yurtiçi Kargo.

What are your shipping charges?

Shipping is free on all products you buy.

How can I track my order?

You can check your cargo status in the 'My Account/Orders' section by logging in to Keikei.co.

Has my order been shipped?

When your order is delivered to the cargo, a notification e-mail is sent to your e-mail address registered in our system, informing the cargo tracking number.

When will my products be shipped for my purchases?

Orders placed before 14.00 will be shipped the same day, orders placed after 14.00 will be shipped the next day.Orders placed on Saturday, Sunday and on public holidays are prepared and shipped on the first business day following the order.

What should I do if my order is missing/wrong/damaged?

You can reach our customer representative by calling 90 545 260 10 81 between 09.30-18.30 on weekdays, and you can inform us about the subject by e-mail to [email protected].