Frequently Asked Questions (FAQ)

SERVICES

How can I order?

All products you see on the site are products that you can buy online. Just click on the item you want to buy, select your size and click on the "Add" button. In this step you can use the "continue shopping" button to continue browsing the products. After you add all the products you want to buy to your cart, you can complete the purchase by clicking on the basket image.

I can't be a member?

The beauty of KeiKei is that you can shop without a member!

At the point where you are asked to login, just click on "continue as guest" on the right!

When are my products shipped?

Orders placed until 14.00 on the same day, orders placed after 14.00 will be shipped on the next day.

Orders placed on Saturday, Sunday and official holidays are prepared and shipped on the first business day following the order.

Are the prices of the products VAT included?

VAT is included in the amount you pay.

How can I view my orders?

We mail you a summary of your orders, you can check your mail box.

Which shipment service do you provide?

Orders within Turkey are shipped with Yurtiçi Cargo

Is there a credit card installment option?

At this time, only single installment can be made from the credit card.

Can I pay by credit card at the door?

Unfortunately, you can only pay in cash at the door.

How can I change my order adress?

Contact us, we will be able to make changes if the cargo operation has now been proceed.

I didnt receive my shipment, what can i do?

Email to us and let us support you – email to [email protected].

Can someone else receive my order?

Of course it can be done.

Can you send the product abroad?

We can not ship abroad yet. But soon we will reach all over the world.

How can I exchange the product I buy?

Just click on "Exchange & Return" section and follow the steps. o follow the necessary steps. However, your product should be unused.

How many days is the return period?

If you the product is unused, you can return it within 7 days. Just click on the "Exchange & Return" to follow the necessary steps.

Do I pay shipping costs for return and exchange?

If you return the product, shipping costs are covered by us, if you want to exchange the product, you pay the shipping costs.

When do you refund?

We do it immediately. However, the appearance of the transaction depends on the bank's processes.

How do you refund for cash on delivery ?

Type in your account information into the return package or [email protected].